Terms of service

Last updated: 07 September 2026

These Terms of Service explain the rules for using the Caelvorne website and purchasing products from caelvorne.co.uk. By accessing or using our website, or by placing an order, you agree to these Terms along with our Privacy Policy, Shipping Policy and Return & Refund Policy. If you do not agree with these Terms, please do not use our website.

1. Eligibility

You must be at least 18 years old to use this site and place orders through it. If you are under 18, you should use the website with the involvement or permission of a parent or guardian where appropriate. By using our website, you confirm that the information you provide is accurate and that you are legally able to enter into an agreement with us.

2. Using Our Website

Our website is provided for browsing and purchasing products.

When using Caelvorne, you must not:

Attempt to damage, disrupt or interfere with the website or its systems
Try to access accounts, areas or information that you are not authorised to access
Use the website for fraudulent, unlawful or harmful purposes
Introduce malicious software or other harmful material
Attempt to bypass security measures or interfere with the normal operation of the website
Use another person's information or account without permission

If we reasonably believe that the website is being misused, we may restrict or suspend access where necessary to protect our customers, website or business.

3. Intellectual Property

The content available on the Caelvorne website, including product descriptions, photographs, graphics, logos, designs, text and other materials, belongs to Caelvorne. This material is protected by applicable copyright, trademark and other intellectual property laws. You may view and use the website for your own personal shopping purposes. You must not reproduce, copy, modify, distribute or commercially use our content without our prior written permission, unless the law gives you the right to do so.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, materials and other product information on our website are accurate and kept up to date. Product colours and appearance may vary slightly depending on your device or screen settings.

We also aim to display product prices and availability accurately. If we discover a significant error in product information, pricing or availability after you have placed an order, we will contact you and explain the situation before taking any further action where appropriate.

Your statutory rights remain unaffected. Products supplied to consumers must meet the requirements set out under applicable UK consumer law, including being as described, of satisfactory quality and fit for purpose where required.

5. Orders and Payment

When you place an order, you will receive an email confirming that we have received it. This does not mean your order has been accepted. A contract is formed only when we accept your order and confirm that the goods have been dispatched, unless we tell you otherwise.

All prices displayed on our website are in British Pounds (£).
Payment must be completed through the payment options available at checkout before we can process your order.

If there is a problem with your payment or we are unable to fulfil an order, we will contact you using the details provided with your order.

6. Shipping and Returns

Our Shipping Policy explains how we handle delivery, including delivery areas, estimated delivery times, shipping costs, tracking and delivery issues.

Our Return & Refund Policy explains the process for cancellations, returns, refunds, exchanges and issues involving damaged, faulty or incorrect items.

Both policies form part of these Terms of Service and should be read alongside them.

7. Customer Accounts

If you choose to create an account with Caelvorne, you are responsible for keeping your login details secure and for the activity carried out through your account.

Please let us know as soon as possible if you believe that someone has accessed your account without your permission or if you notice any unusual activity.

We may suspend or restrict an account where reasonably necessary to protect the account holder, our website or other customers.

8. Our Responsibility to You

Nothing in these Terms removes or limits any responsibility that we cannot legally exclude or restrict. This includes your statutory rights relating to goods that are faulty, unsafe, not as described or otherwise do not meet the requirements of UK consumer law. To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable or for matters outside our reasonable control.

Nothing in these Terms affects any legal rights or remedies available to you under UK consumer law.

9. Your Responsibility

You are responsible for providing accurate information when placing an order, including your name, contact details and delivery address. You are also responsible for using our website lawfully and in accordance with these Terms.

If you deliberately misuse the website, commit fraud, introduce harmful software or otherwise cause unlawful damage to our website or business, we may take appropriate action and seek to recover losses where the law allows.

10. Third Party Services and Links

Our website may contain links to websites or services operated by other companies.

These third party websites are separate from Caelvorne and are not under our control. We are not responsible for their content, availability, security or privacy practices. If you choose to visit a third party website, we recommend checking its own terms and privacy information before using it.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any dispute relating to these Terms or your use of the Caelvorne website will be subject to the jurisdiction of the courts of England and Wales, except where applicable UK consumer law gives you the right to bring proceedings elsewhere.

Nothing in this section affects your statutory rights as a consumer.

12. Changes to These Terms

We may make changes to these Terms when our website, services, business processes or legal requirements change.

The current version will always be available on this page, with the date at the top showing when it was last updated. Where a change is significant, we will take reasonable steps to bring it to your attention. Your continued use of the website after updated Terms have been published means that the updated Terms will apply to future use of the website. Changes will not affect rights you have already acquired under an existing order or contract unless permitted by law.

13. Contact Us

If you have any questions about these Terms, your order or the use of our website, please contact our customer service team using the details below or through our contact form.

Email: support@caelvorne.co.uk
Phone: +44 7470 386627

Customer Service Hours