Frequently asked questions

Visa, Mastercard, American Express, Maestro and Discover, along with Apple Pay, Google Pay and Shop Pay. All payments are taken in pounds sterling (GBP £), in full, at the time of purchase.

Yes. Every transaction is processed over an SSL-encrypted connection by payment providers compliant with Level 1 PCI DSS standards. We never see or store your full card details.

Yes, if it has not been dispatched. Contact us through our contact page within 12 hours of placing your order and we will cancel it and issue a full refund. Once an order has been dispatched, it can be returned under our 30 day return policy instead.

Nothing. UK delivery is free on every order, with no minimum spend, and the price at checkout is the final price. Delivery areas are listed in our Shipping Policy.

We deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not currently deliver to the Channel Islands, Isle of Man, BFPO addresses or PO boxes.

Orders placed before 4:00 p.m. (GMT) ship within 2 - 3 business days, and delivery usually takes a further 5 - 9 business days, an estimated total of 7 - 12 business days. These timelines are estimates.

Yes. As soon as your order is dispatched you will receive tracking details by email, so you can track your delivery.

Availability is always shown on the product page. If a piece is unavailable, it cannot be added to your cart, so nothing is oversold.

You may return most pieces within 30 days of delivery for a refund, provided they are unused and in their original condition and packaging. There are no restocking fees. For change-of-mind returns, return postage is yours; if a piece is faulty or incorrect, every cost is ours.

Contact us as soon as possible with clear photographs of the issue. We will review it promptly and provide an appropriate remedy, which may include a replacement or a full refund, at no cost to you.

We stand behind every piece we sell. If something is wrong with your order, tell us and we will put it right with an appropriate remedy, which may include a replacement or a refund.

Every product page lists the piece's true dimensions, and where a size guide exists you will find it beside the price. If you are unsure which size suits your space, write to us and we will help.

Each product page carries the materials and care notes for that piece. As a rule: wipe rather than soak, let outdoor pieces drain freely, and allow timber to weather naturally.

Through our contact page. We aim to respond to enquiries within 24 hours during business days. Messages received on Sunday will be answered on Monday.

Please include your order number, the email address used for the order, and a short description of how we can help. If an item has arrived damaged, clear photographs help us resolve the issue faster.