Shipping policy

Last updated: 07 September 2026

This Shipping Policy applies to all orders placed within the United Kingdom. We want you to know what to expect when ordering from Caelvorne, from the time your order is placed through to delivery. This includes our delivery areas, estimated delivery timelines and what to do if there is a problem with your order.

1. Shipping Coverage

We currently deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland.

At this time, we do not deliver to the Channel Islands, Isle of Man, BFPO addresses or PO boxes.

2. Shipping Costs

Delivery is free for all orders within the UK.

There are no separate delivery or handling charges added to your order at checkout.

3. Order Processing and Delivery Timelines

Orders are processed and dispatched Monday to Friday, excluding UK bank holidays.

Order Cutoff Time: 4:00 PM GMT
Handling time: 2-3 business days (Monday–Friday)
Transit time: 5-9 business days (Monday–Friday)
Estimated delivery time: 7-12 business days from the date of order

Orders placed after the 4:00 PM GMT, during weekends or on a UK bank holiday will start processing on the next business day.

On rare occasions, unexpected events may slightly affect delivery times.

4. Delivery Partners

We work with established delivery carriers to send orders across the UK. The carrier used for your order may depend on the product, parcel size and delivery location. Your order will be delivered by one of the following carriers:

Royal Mail
DPD
DHL
Evri

Once your order has been dispatched, the carrier assigned to your shipment will be shown in your dispatch confirmation email.

5. Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email containing your tracking details.

Tracking links can take around 2-3 business days to begin showing movement after dispatch. Tracking updates can take a few days between carrier scans while your parcel is moving through the delivery network.

No movement for 7 business days: If your tracking has not changed for 7 business days, please contact us at support@caelvorne.co.uk with your order number. We will check the shipment with the carrier and help you with the next steps.

You may also use our order tracking page to check your delivery status.

6. Delivery Delays

We make every effort to deliver orders within the estimated timeframe. However, delays can sometimes occur because of circumstances outside our control, such as severe weather, industrial action, carrier disruptions or other unexpected events.

If your order has gone beyond the estimated delivery period, please contact us at support@caelvorne.co.uk with your order number.

We will check the delivery status and contact the carrier. We aim to provide an update within one business day.

7. Delivery Problems

If your order has not arrived, appears to have been lost during transit, or you have received an incorrect item, please contact us at support@caelvorne.co.uk as soon as you can.

Please include your order number and a short description of the issue so that we can look into it.

We will work with you to resolve delivery issues in a timely manner and in accordance with your rights under the Consumer Rights Act 2015.

8. Changing Your Order or Delivery Address

If you need to change your order or delivery address, please contact us within 12 hours of placing your order.

We can make changes where the order has not yet been handed over to the carrier. Once an order has been dispatched, we may not be able to make changes or redirect the parcel.

To request an amendment, email support@caelvorne.co.uk with your order number and the information you would like to change.

9. Changes to This Policy

We may update this Shipping Policy from time to time when there are changes to our delivery arrangements, processes or applicable requirements.

The latest version will always be published on this page with the last updated date at the top. If you are placing an order for a specific date or occasion, we recommend reviewing the current delivery information before ordering.