Last updated: 07 September 2026
These Billing Terms & Conditions explain how payments, pricing and billing are handled when you place an order with Caelvorne in the United Kingdom. Our aim is to keep the payment process clear and straightforward, from checkout through to any refund or payment related enquiry.
1. Accepted Payment Methods
We accept the following payment methods at checkout:
- Credit/Debit Cards: Visa, MasterCard, American Express, Maestro and Discover.
- Digital Wallets: Apple Pay, Google Pay and Shop Pay.
All transactions are processed in British Pounds (GBP, £).
2. Payment at Checkout
Full payment is required when you place your order. Your order will only move forward for processing once the payment has been successfully authorised. If a payment cannot be completed or is declined, you may be asked to try again or use another available payment method.
Once your payment has been successfully processed, you will receive an order confirmation by email using the contact details provided during checkout.
3. Pricing and Charges
All prices on the Caelvorne website are displayed in British Pounds (GBP, £). All prices shown on our website include VAT where applicable.
The price shown at checkout is the amount payable for the products in your order, clearly shown before you complete your purchase.
We make reasonable efforts to ensure that product prices and other billing information displayed on our website are accurate. Prices may change from time to time, but changes will not affect an order that has already been accepted and confirmed.
UK delivery is free for all orders, as explained in our Shipping Policy.
4. Payment Security
Payment information is handled through the secure payment services available at checkout.
We take reasonable measures to protect payment related information and use established payment technology to help keep transactions secure. For security reasons, please do not send complete card numbers, security codes or other sensitive payment information to us by email or through our contact forms.
5. Refunds
Refunds are handled in accordance with our Return & Refund Policy.
Where a refund is approved, it will be sent back to the original payment method used for the purchase. We aim to process approved refunds within 10 business days. The time taken for a refund to appear in your account may depend on your bank, card issuer or payment provider.
If you have a question about a refund or payment, please contact us at support@caelvorne.co.uk and include your order number where possible.
6. Order Verification and Fraud Prevention
We may carry out reasonable checks on orders to help protect our customers and our business against fraudulent or unauthorised transactions. If an order requires additional verification, we may contact you using the information provided at checkout. Where we are unable to verify an order or have reasonable grounds to believe that a transaction may be fraudulent or unauthorised, we may place the order on hold or cancel it. If a payment has already been received for an order that we cancel for this reason, the applicable amount will be refunded to the original payment method.
7. Payment Questions and Disputes
If you believe that you have been charged incorrectly or do not recognise a payment relating to an order, please contact us at support@caelvorne.co.uk with your order number and details of the issue. We will review the matter and work with you to understand what happened.
If you believe a payment was made without your authorisation, please also contact your bank or card provider promptly.
8. Updates to These Terms
We may update these Billing Terms & Conditions when our payment options, billing processes or applicable requirements change.
The latest version will be published on this page, with the date at the top showing when it was last updated.
9. Contact Us
If you have any questions about payments, billing, charges or transactions relating to your order, please contact our customer service team.
Email: support@caelvorne.co.uk
Phone: +44 7470 386627
Customer Service Hours
- Mon-Fri: 9:00 a.m. - 5:00 p.m. (GMT)
- Sat: 10:00 a.m. - 4:00 p.m. (GMT)
- Sun: Closed
We aim to respond to enquiries within 24 hours during business days. Messages received on Sunday will be answered on Monday.